Below FAQ are some common concerns of our clients, if you have other questions, please just send it to

How to connect to “My account”?

How to put in an order?

Which size to choose?

What is the amount of the delivery costs?

How to profit by the tax remission (VAT-free sale)?

What does Secured Payment mean?

What are the payment methods?

When paying by bank card, an electronic signature is asked. Is this normal?

What to do when the credit card payment is declined?

What are the delivery dates ?

How can I track the delivery?

How to exchange an item?

How to get a refund for an item?

Are the proposed items in stock?

Does the Internet site use cookies?

Which measures are taken to protect the data confidentiality?


New Account Register